Our AML and Verification Policy
This page explains, in plain English, how we meet our anti-money-laundering (AML) obligations, when we will ask you for documents, and what happens next. Since we launched in 2019, every account on our platform has been subject to the checks described below.
Our AML Commitment
Spinfinity Casino operates under licence ALSI-192407055-FI3, issued by the Anjouan licensing authority. That licence obliges us to run a full anti-money-laundering and counter-terrorist-financing programme, and we take those duties seriously. Our compliance team is led by a designated Money Laundering Reporting Officer (MLRO) who reports suspicious activity to the relevant authorities.
We carry out risk assessments on every account, screen customers against sanctions and politically-exposed-person lists, and train our staff to recognise the warning signs of financial crime. These controls are not optional extras; they are conditions of holding our licence and protecting the integrity of our platform.
When We Verify You
We verify identity at three points: shortly after registration, before your first withdrawal, and at any threshold where a fuller review is required. You can deposit and play before completing verification, but nothing leaves your account until your identity is confirmed. Reviews of submitted documents take up to 48 hours.
What we ask for depends on the check being performed. The table below lists the standard document set.
| Check | What we need from you | Typical review time |
|---|---|---|
| Identity | Government-issued photo ID (passport, driving licence or national ID card) | Up to 48 hours |
| Address | Utility bill, bank statement or council tax bill dated within the last 3 months | Up to 48 hours |
| Payment method | Photo of the card (first six and last four digits visible) or a screenshot of your e-wallet or Bitcoin wallet showing your name | Up to 48 hours |
Step by Step Verification
The process is deliberately short. Most players complete it in under ten minutes, and our compliance team reviews what you upload within 48 hours. Here is the sequence from start to finish:
Every file you upload is stored on encrypted servers with access restricted to our compliance staff. We never share your documents with third parties except where we are legally required to do so.
- Upload your photo ID through the secure verification portal in your account area.
- Add one proof of address dated within the last three months.
- Confirm ownership of your deposit method (card photo, e-wallet or wallet screenshot).
- Our team reviews the files and either approves them or requests a clearer copy.
- You receive an email the moment verification is complete; withdrawals are then released.
When We Ask for Source of Funds
For the vast majority of players, standard identity checks are the end of the story. Where deposits or play reach a level that our risk framework flags, we may ask you to show where the money came from. This is not an accusation; it is a legal duty placed on us by our Anjouan licence.
Acceptable evidence includes recent payslips, a tax return, a bank statement showing regular income, or documentation of a house sale or inheritance. Larger or unusual deposit patterns, significant crypto deposits, or wagering that appears inconsistent with your stated circumstances are the most common triggers. We review each case individually, and the more precise your documents, the faster we resolve it.
How We Monitor Transactions
Every deposit and withdrawal passes through automated screening and, where flagged, manual review by our compliance team. We check that funds in match funds out, that transaction sizes fit your player profile, and that your chosen withdrawal route matches your deposit history.
Withdrawals must normally return by the same method you used to fund your account. If you deposited by card, we pay back to that card; if you deposited in Bitcoin, we pay out in Bitcoin. The minimum deposit is £30, the minimum withdrawal is £40, and the daily withdrawal cap is 8,000 GBP. Crypto withdrawals are processed within an hour, e-wallets within 24 hours, and cards and bank transfers within 1 to 5 business days. We charge no fees on either side.
If Verification Fails
Where documents are missing, unreadable or inconsistent with your account details, we suspend withdrawals until the issue is resolved. Your deposited funds remain yours; the restriction applies to cash-outs only, and it is lifted as soon as we hold a valid file set.
If we cannot verify your identity, or if we have reasonable grounds to suspect money laundering, we may freeze the account and, where required, file a report with the authorities before any funds are released. Rejected documents are not a dead end: you can resubmit at any time, and our support team is available 24/7 by live chat or at [email protected] to tell you exactly what was wrong with the first attempt.
How Long We Keep Records
We retain verification documents and transaction records for five years after your account closes, or five years from the date of the last transaction, whichever the applicable rules require. Retention lets us answer regulator queries and assist lawful investigations.
You may ask us to close your account at any time. The account record itself, including your verification file, stays on file for the statutory period in anonymised form, and it is then securely destroyed. Requests about the data we hold can be sent to [email protected] and are answered within the statutory deadline.
Frequently Asked Questions
Can I play before completing verification?
Yes. You can register, deposit and play straight away. Verification must be completed before your first withdrawal, and reviews take up to 48 hours.
Why must I withdraw by the same method I deposited with?
Our transaction-monitoring rules require funds to return along the route they arrived. If you deposited by Visa Debit, we pay back to that card; Bitcoin deposits are paid out in Bitcoin.
What triggers a source of funds request?
Large deposit patterns, significant crypto deposits, or wagering inconsistent with your player profile. We review each case individually and tell you exactly which documents we need.
What happens if my documents are rejected?
Withdrawals are suspended but your funds remain yours. You can resubmit clearer copies at any time, and our 24/7 support team will explain what was wrong with the first attempt.
How long do you keep my documents?
Five years after account closure or after your last transaction, as the rules require. Records are then securely destroyed.