Talk to us any time
Our support desk runs around the clock, every day of the year. Whether your question takes two minutes or needs a document check, we will tell you exactly what happens next and when.
How to reach our team
Live chat and email
The fastest route is the live chat window, which you can open from the speech bubble in the bottom right corner of any page on spinfinity.uk.com. Chat is staffed 24/7, including weekends and bank holidays. Typical first reply time is under 2 minutes, and most account or bonus questions are resolved within the same conversation.
For anything that needs attachments, such as ID documents or bank statements, email us at [email protected]. We reply to every message within 24 hours, and in practice most customers hear back within 4 to 6 hours during peak UK hours.
| Channel | Availability | Response time |
|---|---|---|
| Live chat (speech bubble, bottom right of every page) | 24/7 | Under 2 minutes |
| Email [email protected] | 24/7 | Within 24 hours |
What we can help with
No question is too small, but here are the areas our team handles most often.
- Account issues: login problems, password resets, changing personal details, closing an account.
- KYC verification: which documents to send, what a clear photo looks like, and where your check stands. Reviews take up to 48 hours.
- Deposits and withdrawals: minimum deposit is £30, minimum withdrawal £40, and daily withdrawals are capped at £8,000. Crypto payouts arrive within 1 hour, e-wallets within 0 to 24 hours, cards and bank transfers within 1 to 5 business days. We never charge fees.
- Bonuses: wagering on the 500% welcome offer up to £2,000 plus 10 free spins, the 35x playthrough, Monday free spins, weekend reloads and tournament entries.
- Technical problems: a game not loading, a frozen round, or a display error. Tell us the game name, time and device, and we will trace it.
- Responsible gambling: setting deposit or loss limits, session reminders, and self-exclusion. We will also point you to GamCare, BeGambleAware and GAMSTOP.
Check these before writing
Three quick checks
A minute of preparation often removes the need to write at all.
First, open the FAQ from the site footer: common questions about deposits, wagering and verification are answered there in plain terms. Second, look at your profile page, where KYC status is shown with the exact document still outstanding, if any. Third, check your transaction history in your account before asking about a payment, because a withdrawal already marked as processing is simply on its way to your bank or wallet.
When you do contact us, include your username, the date and time of the issue, and any error text you saw. The more precise the message, the fewer back-and-forth replies it takes.
- FAQ in the site footer for standard questions.
- Profile page for your current KYC status.
- Transaction history for pending deposits and withdrawals.
Formal and business enquiries
Spinfinity Casino is operated by Spinfinity Gaming Ltd under Anjouan licence ALSI-192407055-FI3. Formal correspondence, including complaints you want in writing, goes to [email protected] with the subject line "Formal complaint"; we acknowledge every formal complaint within 72 hours and give you a named case handler.
Press, affiliate and partnership enquiries should use the same address with the subject line "Partnerships" so they reach the commercial team directly rather than the player-support queue.
Frequently Asked Questions
Is live chat really available at night?
Yes. Our chat desk runs 24/7, 365 days a year, including weekends and UK bank holidays. First reply typically arrives in under 2 minutes.
Which email address should I use?
Write to [email protected]. We answer every email within 24 hours, usually within 4 to 6 hours at peak UK times.
What should I include when reporting a frozen game?
Send us the game name, the date and time it happened, your device and browser, and any error message text. With those four details we can trace the round and credit any lost stake quickly.
Can you help me set deposit limits or self-exclude?
Yes, and we treat these requests with priority. Message us on chat or email and we will set deposit limits, loss limits, session reminders or full self-exclusion the same day, and share contacts for GamCare, BeGambleAware and GAMSTOP.