Responsible Gaming at Spinfinity Casino
Gambling should stay a form of entertainment you control, not something that controls you. On this page we explain the limits, reminders and exclusion options you can activate on your Spinfinity Casino account today, and where to find free, confidential help if play stops feeling fun.
Our Commitment to Your Wellbeing
We hold a licence from the Anjouan Licensing Authority (number ALSI-192407055-FI3), and that licence comes with obligations we take seriously. Player protection is built into how our platform runs, not bolted on afterwards.
Our systems monitor play patterns for signs of harm. When our team sees behaviour that concerns us, such as sudden sharp increases in deposits or extended overnight sessions, we may contact you directly, apply a cooling-off period, or in serious cases restrict the account while we verify your situation. We would rather have an awkward conversation with you than watch a problem grow in silence.
Reality checks appear on screen at intervals you choose, from every 15 minutes to every two hours, showing how long you have played and your net result for the session. They are a small thing, and they work.
Warning Signs We Watch For
Signs in your own play
No single item on this list means you have a problem. Several together, or one that recurs, mean it is time to pause and talk to someone. Ask yourself honestly which of these apply to you:
- You chase losses, staking more to win back money already lost.
- You hide the amount of time or money you spend gambling from family or friends.
- You borrow money, sell possessions or use funds earmarked for bills to gamble.
- You feel restless or irritable when you try to cut down or stop.
- Gambling has stopped being enjoyable and has become a way to escape stress, anxiety or low mood.
- Relationships or work have suffered because of the time or money you put into play.
- You gamble longer than you planned, ignoring session reminders and time.
- You have tried to cut back before and could not.
Tools You Can Use Today
Limit and control options
Every tool below is free, takes effect immediately or at the start of the next period, and you can activate it yourself in My Account under Responsible Gaming, or by asking our 24/7 live chat team. Lowering a limit applies instantly; raising one takes 24 hours so you have time to reconsider.
- Deposit limit: caps how much you can deposit per day, week or month, set in My Account > Responsible Gaming.
- Loss limit: caps net losses for a chosen period, so money you win stays available but losses stop at your chosen figure.
- Wagering limit: caps the total amount you can stake in a period regardless of outcome.
- Session reminder: reality checks every 15, 30, 60 or 120 minutes showing time played and net result.
- Session timeout: a short break of 15 minutes to 24 hours that logs you out automatically.
- Cooling-off period: a break from 24 hours to 30 days during which your account is frozen and you receive no marketing from us.
- Self-exclusion: the strongest option, blocking your account for 6 months or permanently; see the next section.
How Self-Exclusion Works
Durations and mechanics
We support five exclusion durations: 24 hours, 7 days, 30 days, 6 months and permanent. During the period you choose, your account is closed to logins, deposits and play, and we stop all promotional emails, SMS and bonus offers immediately.
| Duration | Balance and open bets | Reactivation |
|---|---|---|
| 24h to 30d | Open bets settle normally; remaining balance is returned to your registered payment method on request or held until reactivation | Automatic at the end of the period |
| 6 months | Open bets settle normally; balance is paid out to your verified method within 48 hours of request | Not automatic: you must contact [email protected] and complete a review before we consider reopening |
| Permanent | Open bets settle normally; balance is paid out in full | Not available: permanent means permanent, and we will not reopen the account |
One account, one exclusion
Exclusion applies to your person, not just one login. If you attempt to open a new account during an exclusion to get around it, our verification systems will link the accounts through your KYC details and close the new one. We do this because a self-exclusion you can bypass is not protection at all.
Protecting Minors From Gambling
Age verification
If children or teenagers have access to a shared device, keep your login details private and log out after every session. Parental control software such as Net Nanny, Qustodio or CyberPatrol lets you block gambling sites across a whole household, and most UK internet providers offer free gambling content filters at network level. GAMSTOP also blocks all UK-licensed gambling sites on your devices, free of charge.
Free Confidential Help Outside Us
UK support organisations
Sometimes the right help is not from us but from people trained to talk through gambling harm with you and your family. These organisations are free, confidential and independent of Spinfinity Casino:
- GamCare: 0808 8020 133, www.gamcare.org.uk, free helpline and live counselling, open 24 hours a day.
- BeGambleAware: www.begambleaware.org, free information, self-assessment tools and a treatment finder for your area.
- GAMSTOP: www.gamstop.co.uk, free national self-exclusion covering all UK-licensed online gambling operators.
- National Gambling Helpline (run by GamCare): 0808 8020 133, also available via live chat on their website.
Talk to Our Team Anytime
Getting in touch
Our live chat is staffed 24/7, and every agent is trained to handle responsible-gambling requests without judgement. Tell them you want to set a limit, take a break or self-exclude, and they will action it on the spot; you never have to explain why.
For anything that needs more detail, write to [email protected] with the subject line Responsible Gaming and we will respond within one business day. If you contact us about self-exclusion, we prioritise your request so the block is in place before the conversation ends.
You can also raise a concern about someone else's play with us. While privacy rules limit what we can share, we act on credible reports by tightening verification and, where warranted, restricting the account concerned.
Frequently Asked Questions
How do I set a deposit limit on my account?
Go to My Account > Responsible Gaming, choose your amount and period, and confirm. The limit applies instantly when you set or lower it; increases take 24 hours.
Can I cancel a self-exclusion before it ends?
Exclusions of 30 days or less end automatically. A 6-month exclusion can only be lifted after you contact [email protected] and complete a review with our team. Permanent exclusions are never lifted.
What happens to my balance when I self-exclude?
Open bets settle normally, and your remaining balance is paid out to your verified withdrawal method. Crypto withdrawals arrive within about an hour, e-wallets within 0 to 24 hours, and cards or bank transfer within 1 to 5 business days.
Does Spinfinity Casino offer GAMSTOP integration?
We direct all players to GAMSTOP for UK-wide multi-operator self-exclusion, which is free and covers every UK-licensed site. Registering with GAMSTOP alongside our own self-exclusion gives you the broadest protection.
Can someone under 18 play on this site?
No. Our KYC process requires government ID at registration and before the first withdrawal, and any account found to belong to a person under 18 is closed permanently.